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Expertise

Behavioral Health

Organizations face a changing behavioral health field. Federal health care legislation; the integration of mental health and substance use disorders at the Federal, State, and local levels; the increased emphasis on evidence-based practices; and, the increased use of data to guide program direction, impact how providers deliver behavioral health care services to clients.

An additional challenge is that much of the mental health and substance use care is increasingly centered in primary care settings, not in specialty programs. As a consequence, primary care practitioners tend to underdiagnose depression, substance use, and other behavioral health problems. We understand there is a continued need to improve the quality of mental health and substance use care delivered in primary care settings, but also to better integrate and coordinate the care delivered in specialty, behavioral health, and primary care settings.

The HHS Grantee Support Center will work with you to:

  • Address your programmatic capacity building needs
    • Client recruitment and retention
    • Comorbidities: hepatitis and HIV
    • Evidence-based practices/interventions/programs
    • Qualitative and quantitative data collection and analysis
    • Social and new media
  • Address your organizational capacity building needs
    • Communications and marketing
    • Leadership development
    • Staff recruitment and retention
  • Create or enhance your program planning and support
    • Collaboration and partnership development
    • Development of policies and procedures
    • Decrease costs and improve reimbursements
    • Program compliance and monitoring
    • Program design, implementation and evaluation
    • Strategic planning
    • Sustainability planning
    • Workforce and infrastructure readiness assessment

Chronic Disease

Chronic diseases are the leading cause of death and disability in the United States. According to the CDC, chronic diseases, such as heart disease, stroke, cancer, type 2 diabetes, asthma, obesity, and arthritis, are among the most common, costly and preventable of all health problems. Unhealthy behaviors such as lack of exercise or physical activity, poor nutrition, tobacco use, and excessive alcohol consumption, increase the risk for illness, suffering, costly medical interventions, and even early death.

The HHS Grantee Support Center will work with you to:

  • Address health disparities in your community across the age spectrum
  • Document the values of chronic disease programs by conducting a Return on Investment (ROI) analysis
  • Implement diverse, cost-effective strategies that work for the early detection, prevention, and reduction of disabilities associated with chronic diseases
  • Plan, implement, and evaluate health promotion activities that reach your community
  • Partner with your community and local institutions to support health in all policies
  • Track and analyze national, state, and local drafted legislation

Cultural and Linguistic Competence

Health care and social service providers are delivering prevention, treatment, care, education, and case management to an increasingly diverse patient population with different perspectives, values, and behaviors about health and well-being. For these patients, culture, language, upbringing, and societal factors set the context for the acquisition and application of health literacy skills. Consequently, it is imperative that service providers understand and address these cultural and linguistic differences that often lead to barriers in health care access and delivery.

The HHS Grantee Support Center understands there is still much work to be accomplished in the area of developing cultural and linguistic competency in health care, and that as a health or social service provider, you are in the unique position to provide leadership among your organization, community partnerships, and in the community you serve.

The HHS Grantee Support Center will work with you to:

  • Build a culturally-competent workforce
  • Develop cultural and linguistically competent curricula and educational materials
  • Examine the cultural and linguistic competence of your organization and programs
    • National Standards for Culturally and Linguistically Appropriate Services in Health Care
    • The Lewin Model of Cultural and Linguistic Competence
    • The Cross Model of Cultural Competence
  • Integrate cultural and linguistic competence practices into service provision
  • Meet legislative and regulatory mandates
  • Meet accreditation mandates
  • Partner with your community and local institutions to support efforts to address cultural and linguistic competence

Health Disparities and Equality

Many factors affect the health of individuals and communities. Access to healthcare, physical environment, education, economic stability, access to healthy food, and societal context all play a role in determining health outcomes. Addressing health disparities and social determinants of health among all Americans regardless of race, ethnicity, immigrant status, disability, sex, gender, or geography, has been highlighted by Healthy People 2020, the National Partnership for Action to End Health Disparities, and the National Prevention Strategy.

We understand that providers play a key role in addressing health disparities in your community given that you serve at-risk and underserved clients with varied needs. By serving clients, collaborating with other health and social service providers, and being an opinion leader, providers are in a unique position to impact health disparity and equity at the individual and community level.

The HHS Grantee Support Center will work with you to:

  • Build a culturally-competent workforce
  • Develop cultural and linguistic competent curricula and educational materials
  • Evaluate your organizations health equity promotion practices
  • Examine the cultural and linguistic competence of your organization and programs
    • National Standards for Culturally and Linguistically Appropriate Services in Health Care
    • The Lewin Model of Cultural and Linguistic Competence
    • The Cross Model of Cultural Competence
  • Integrate cultural and linguistic competence practices into service provision
  • Partner with your community and local institutions to support efforts to address health equity promotion

HIV/AIDS

Led by community partners, our nation’s HIV efforts have achieved tremendous success. While the epidemic is far from over, there are many signs of progress. Declines in new HIV infections; increased awareness of HIV status; declining mortality rates; reduced ethnic and racial disparities; and, availability of new prevention and treatment regimens, have all impacted patients, families, and communities affected by the epidemic.

Despite this progress, many individuals, including those of racial/ethnic and sexual and gender minority groups, and many geographic areas of the country are not benefiting from access to HIV prevention and care services. Co-morbidities such as substance use, hepatitis, and mental health place a greater demand on organizations and their staff to meet the needs of their clients. A critical need exists for improved collaboration among funders and providers that provide HIV testing, prevention, treatment, and supportive services in order to overcome or mitigate gaps in the sequential stages of care from diagnosis to virus suppression.

The HHS Grantee Support Center will work with you to:

  • Address your programmatic capacity building needs
    • Client recruitment and retention
    • Comorbidities: behavioral health and hepatitis
    • Evidence-based practices/interventions/programs
    • Media campaign and social marketing guidance
    • Qualitative and quantitative data collection and analysis
    • Rapid HIV testing
    • Routine HIV testing
  • Create or enhance your organizational or program planning and support
    • Collaboration and partnership development
    • Program evaluation, compliance, and monitoring
    • Staff recruitment and retention
    • Strategic planning
    • Sustainability planning
    • Workforce and infrastructure assessment
  • Build a culturally-competent workforce
  • Integrate cultural and linguistic competence practices into service provision

Social Media

From public health campaigns to clinical care, providers are increasingly turning to social and new media to promote and increase the spread of information to improve their patients’ and communities health practices and behaviors. For clients, social and new media provides the opportunity to communicate more rapidly, access and research information easily, and obtain tools and information to manage their own health.

The HHS Grantee Support Center understands that as a provider you question how you can use social and new media to reach your community, clients, and funders; you worry about the potential for the dissemination of false or misleading information; and, worry about the possibility of breaches in IT security. We can assist you in determining the best use of this technology to further your engagement, communication and education with your community, and explore its use for advocacy on local, state, and federal issues important to you.

The HHS Grantee Support Center will work with you to:

  • Develop, host, and maintain your web site and social media accounts
  • Integrate your social and new media approaches into your organization's marketing strategy
  • Develop strategies to increase traffic to your social media pages and website
  • Use social media to recruit and retain clients or patients, while ensuring confidentiality
  • Utilize content marketing strategies to develop your organizational or programmatic “brand” for long term success

Information Systems and Technology Applications

Over the past two decades, information technology has become an important issue in the health sector. Medical technology has emerged as an important component within the clinical setting, and service providers, including CBOs, hospitals, and health centers. Technology is growing rapidly and it is often difficult to keep pace. There are many barriers and challenges to the rapid use of technology. For example, building capacity of health care workers through training is urgently needed; legal, privacy, accountability and ethical implications need to be considered; and, in many cases when data is collected, it must be cleaned and transformed in a way that allows for standardization across different platforms.

The HHS Grantee Support center understands that information technology can be very valuable to your organization and program goals to control health care costs, promote the best possible health outcomes for your patients, and promote and highlight your successes and services to your patients, community, and funders.

The HHS Grantee Support Center will work with you to:

  • Build systems for creating and distributing electronic and printed surveys and forms
  • Collect and convert data for analysis and storage
  • Create secure Web-based applications
  • Develop desktop applications to manage large and complex data sets
  • Develop documentation and user manuals
  • Evaluate your IT needs and capabilities
  • Maintain and integrate your Web site social media pages
  • Provide user training and support
  • Use data in your CQI process and feedback and improvement

Policy and Legislative Tracking

continuing to rise and limited government resources, federal and state policymakers are examining ways in which providers are implementing novel prevention and treatment approaches, the cost-effectiveness of these approaches, and intended and actual outcomes.

As a health care or social service provider, the HHS Grantee Support Center understands that you are faced with balancing your role of providing quality and accessible health care, being a gatekeeper or coordinator for 3rd party payers, complying with all local, state, and federal regulations, and being an advocate for your clients and patients. As such, you are often called upon to collaborate with decision-makers and stakeholders in the development of policies and programs that impact your community and the clients you serve.

The HHS Grantee Support Center will work with you to:

  • Assess the impact of policies and programs by measuring their cost and effectiveness
  • Customize legislative/policy surveillance, research, and reporting
  • Conduct legal research and analysis feasibility studies
  • Develop quantifiable measures (ratings) of the extensiveness (breadth and depth) of laws for use in research and evaluation studies
  • Implement policy-relevant program assessment and evaluation
  • Plan and manage your legislative conference or meeting
  • Track and analyze national, state, and local drafted legislation

Program Evaluation

Tightened budgets and an increasingly critical public regarding the effectiveness and efficiency of programs have heightened policy makers’ and funders’ scrutiny of program outcomes in recent years. As a result many organizations approach with dread and fear of losing funding.

The HHS Grantee Support Center understands that many service providers must manage multiple grants, from multiple funding sources, each with their own evaluation and reporting requirements. In the context of today’s funding environment this results in added pressure to conduct meaningful evaluation of your programs, while juggling program work, recruiting and retaining staff, seeking new funding opportunities, and keeping your doors open to serve your patients and community.

The HHS Grantee Support Center will work with you to:

  • Assess the focus, quality, and practice relevance of program portfolios
  • Assist in your strategic planning
  • Build evaluation into your CQI process
  • Design and implement your quantitative and qualitative data collection and analysis plans
  • Design and evaluate your programs, policies, systems, and processes
  • Develop online and mobile survey design, data collection, and reporting
  • Document achievements relative to program and organizational goals
  • Identify program gaps and redundancies
  • Strengthen your programs and policies through culturally competent process and outcome evaluations

Program Planning and Support

As a health care or social service provider, you work diligently in your community to promote health and healthy behaviors, prevent and treat diseases, and address health disparities. Increased accountability by funders - public and private, an emphasis on evidence-based interventions, a changing population and society, and, an evolving healthcare financing landscape, have all heightened the importance of proper program planning.

The HHS Grantee Support Center understands that great programs are the result of careful thought and attention to detail. Knowing why your organization or program exists and what the intended goals are; deciding what needs to be done; who needs to do it; when it needs to happen; and, how to measure your success.

The HHS Grantee Support Center will work with you to:

  • Assess the impact of policies and programs by measuring their cost and effectiveness
  • Conduct readiness and workforce assessments
  • Define your organizational and program mission, values, goals and objectives
  • Develop your workforce and leadership for continuous quality improvement
  • Develop policies and procedures
  • Effectively manage organizational changes
  • Enhance your program monitoring, evaluation, and compliance
  • Identify new opportunities for immediate, medium, and long-term growth
  • Monitor progress and impact for continuous quality improvement

Training and Technical Assistance

The HHS Grantee Support Center that as a health care or social service provider, you have the ability and passion to impact your community at the individual and societal level. Continued challenges at the societal, policy, organizational, programmatic, and project level can lead to negative impacts to your organization and the community you serve. Many organizations have had to do more with less and this has led to strains to their ability to operate efficiently.

In spite of these challenges, investing in effective training and technical assistance (TTA) to support your organizational, programmatic, and project-related goals is an opportunity for your funders to acknowledge that TTA is critical to the health of your organization. With these investments, organizations will have the ability to tackle new types of programs, adapt to the changing health care environment, strengthen organizational practices and increase the ability to provide needed services.

The HHS Grantee Support Center will work with you to:

  • Address your programmatic capacity building needs
    • Client recruitment and retention
    • Comorbidities: behavioral health and hepatitis
    • Evidence-based practices/interventions/programs
    • Media campaign and social marketing guidance
    • Qualitative and quantitative data collection and analysis
    • Rapid HIV testing
    • Routine HIV testing
    • Tracking/monitoring database and tool development
  • Create or enhance your organizational or program planning and support
    • Collaboration and partnership development
    • Decrease costs and improve reimbursements
    • Leadership development
    • Program evaluation, compliance, and monitoring
    • Staff recruitment and retention
    • Strategic planning
    • Sustainability planning
    • Workforce and infrastructure assessment